Meet Our Staff

Meet Our Staff

Murdock and Meg


Your Pocoshock Animal Hospital Team

Staff 2021

melindaMelinda Bittler, LVT

Melinda grew up in Norfolk Virginia. She went to college at Virginia Tech and graduated with a bachelor’s degree in biology. Throughout high school and College she volunteered at the local vet clinic and the Norfolk Zoo. She was accepted into the Vet Tech program at Blue Ridge Community College and graduated in 1996. Once she passed boards, she became a Licensed Veterinary Technician and secured a job here in Richmond. She enjoys spending time going to the gym and taking care of her small farm at home. Melinda has 2 dogs, 8 cats, chickens, ducks, and a pond with fish and frogs.

brendaBrenda Woolcott, Vet Assistant

Brenda started in the veterinary field almost 25 years ago as a kennel assistant. After a year she was promoted to kennel manager. After that she worked her way up to Veterinary Technician Assistant and receptionist. She has four dogs, five cats, and a few chickens. In her free time she enjoys motorcycle rides and relaxing in her pool.

annette_new.jpgAnnette Estes, Office Manager

Annette has been with Pocoshock Animal Hospital since 1981. After many years working as part of our reception team, she now enjoys being part of the management and operation of the facility.

annette_new.jpgGayle Calhoun, Practice Manager/Owner

Gayle started working at Pocoshock Animal Hospital (PAH) on April 3, 2001, as a receptionist. This was after a 19-year career as a Federal Civil Servant with the USDA. Soon after starting at PAH, Gayle realized she was where she should have been all her life! While still a receptionist she started helping the Office Manager and eventually became the Office Manager, then Practice Manager. When Dr. Hickey decided to sell the practice, Gayle decided to buy it and got her husband, Bootsie, on board. After talking about it and getting details worked out for about two years, it finally happened on April 21, 2009. Gayle and Bootsie now own Pocoshock Animal Hospital. In her spare time Gayle enjoys making beaded jewelry, working on craft projects, making quilts, and spending time with her family and pets. She has 2 cats: Azul and Sybil, and a parrot named Jenday. Both cats were strays that showed up at the hospital or at her home.

lauren.jpgLauren Raucci Frye, Client Services Representative 

Growing up with cats and dogs as her brothers and sisters, Lauren always knew her passion was working with animals. While volunteering as often as she could, she knew her love for animals is what she wanted for a career. She started at Pocoshock in February of 2016. Lauren has three cats, Jupiter, BooBoo, & Tots. And one Dog, Elly, a Corgi/Collie mix, that sometimes comes to work with her.  She is a proud mom to an amazing daughter and a diehard New York Mets fan. She enjoys reading and playing video & board games with her husband.

Aubrey O. Friedhoff, III (Bootsie), Maintenance/Owner

Bootsie started as a team member at Pocoshock Animal Hospital on April 21, 2009, when he and his wife Gayle purchased the hospital from founder Dr. Charles Hickey, Jr. Bootsie fixes anything that breaks, takes care of our yard, paints, cleans, and helps keep the hospital looking good and working properly.